Free island-wide delivery over Rs 10,000·New drop every Friday·Cash on delivery available·7-day free returns
Aala Apparel
Support
Help & FAQs

Everything you need to know about ordering, delivery, returns, and more.

DeliveryReturnsSize guideTrack orderContact usFAQs

Delivery

How long does delivery take?+

Island-wide delivery takes 2–4 business days. Orders placed before 12pm are dispatched the same day.

Is delivery free?+

Delivery is free on all orders over Rs 10,000. A flat fee of Rs 350 applies to smaller orders.

Do you offer cash on delivery?+

Yes — cash on delivery (COD) is available island-wide at no extra charge.

Returns

What is your returns policy?+

We offer 7-day free returns on all orders. Items must be unworn, unwashed, and in original packaging.

How do I start a return?+

Email us at returns@aalaapparel.lk or contact us via Instagram. We'll arrange a free pickup from your door.

When will I receive my refund?+

Refunds are processed within 3–5 business days after we receive your return.

Size guide

What sizes do you carry?+

We carry XS, S, M, L, and XL. All pieces are cut for Sri Lankan proportions — if you're between sizes, size up.

How do I measure myself?+

Measure your bust, waist, and hips with a soft tape measure. Compare to the size chart on each product page.

Do you offer custom sizing?+

We don't offer custom sizes currently, but every piece has detailed measurements on the product page.

Track order

How do I track my order?+

Once dispatched you'll receive a WhatsApp or SMS with your tracking link. You can also check your order history in My orders.

My tracking hasn't updated — what should I do?+

Tracking can take up to 24h to update after dispatch. If it's been longer, contact us and we'll look into it.

Contact us

How can I reach you?+

The fastest way is via Instagram DM (@aalaapparel). You can also email hello@aalaapparel.lk — we reply within one business day.

What are your support hours?+

Monday–Saturday, 9am–6pm (Sri Lanka time).

FAQs

Are your clothes made in Sri Lanka?+

Yes — every piece is designed and made in our studio in Rathgama, Galle.

How often do you release new collections?+

We drop new pieces every Friday. Members get early access 24h before the public drop.

What fabrics do you use?+

We work primarily with linen, cotton, and silk sourced locally where possible. Fabric details are listed on each product page.

Can I cancel or change my order?+

Orders can be cancelled or changed within 2 hours of placing them. After that, the order goes into production and cannot be modified.

Still need help?

Reach us on Instagram or email — we reply fast.

Contact us →